Bali tourist levy explained: pay safely and avoid scams

by author David Jones
Indonesian fifty thousands rupiah showing Pura Ulun Danu Beratan Temple on a lake Beratan.

Planning a Bali trip and asking yourself, “What’s this new tourist levy everyone mentions, and how do I pay it without getting ripped off?” Smart question—because paying the right way takes minutes, and paying the wrong way can cost you time, money, and a chunk of holiday mood.

Here’s the simple win: pay once via the official channel, stash the receipt on your phone, and breeze through checks at the airport, your hotel, and major attractions. No lines, no guesswork, no awkward moments.

Contents

What’s making travelers uneasy right now

Over the past months I’ve seen the same problems land in my inbox again and again. The Bali tourist levy is real, but the noise around it makes it feel anything but straightforward.

  • Confusing info online: Old posts and viral comments mix up the levy with visas and past airport taxes.
  • Lookalike websites: Fake pages mimic the real portal with extra letters or odd domains—easy to miss on a phone screen after a long flight.
  • Sketchy QR codes: Unbranded QR stickers near arrivals or handed to you on a loose sheet—hard pass.
  • Mixed advice from friends: “I didn’t pay and nobody checked” versus “I was stopped at my hotel”—both can be true, which is why it’s stressful.

Then there are the practical questions:

  • Do kids pay the levy?
  • Is it cash or card?
  • Do I pay before I fly or on arrival?
  • What happens if I land without paying?

Why does this draw scammers? Because it’s a low-value, high-urgency payment that travelers want to “just get done.” That’s the kind of moment social engineers love. For context, consumers reported a record $10B in fraud losses in 2023, with phishing and payment cons playing a big role—urgency and confusion are their favorite tools (FTC data).

What I’ll help you do, fast

I’ll walk you through exactly what the Bali tourist levy is, how much it costs, who should pay, and the official ways to pay safely in minutes. I’ll show you the exact proof to keep on your phone, the red flags to ignore, and what to do if you forgot to pay before you landed.

Quick facts to get you oriented

  • Who sets it: The levy is set by the Bali Provincial Government and is separate from Indonesia’s visa or Visa on Arrival (VOA).
  • How much: IDR 150,000 per foreign visitor, per trip to Bali.
  • Who pays: Most foreign visitors, including kids. Certain official and crew categories are typically exempt.
  • Best way to pay: Online before departure via the official portal lovebali.baliprov.go.id or the official app.
  • Your proof: A digital receipt with a QR code. Save the PDF/email, take a screenshot, and keep it ready on your phone.

What you’ll need ready

  • Passport details for each traveler
  • A working email address
  • A card or approved payment method

Real-world example: Last month I timed the official online process on my phone over airport Wi‑Fi—two minutes, receipt in my inbox, QR saved to my photo roll. That’s all it took to skip the line at arrivals and the “helpful” folks trying to steer people to off-site payment pages.

So, is this levy actually legit and how does it fit with visas like VOA? That’s exactly what I’m tackling next—keep reading to see what’s real, who enforces it, and how checks work on the ground.

Is the Bali tourist levy legit?

Red Genuine Legit Authentic Stamp Grunge Texture Label Badge Sticker Vector EPS PNG Transparent No Background Clip Art Vector EPS PNG

Short answer: yes. Bali’s tourist levy is an official, province-level fee launched in 2024 to fund the protection of culture, nature, and public services that visitors use every day—think waste management, temple preservation, and beach cleanups. It’s not a random airport tax and it’s not a national visa charge. It’s a local contribution applied to foreign visitors.

“Paying the real fee once beats paying for a mistake all trip long.”

If you’ve seen lookalike sites or pushy “helpers,” that’s exactly why I’m spelling this out. The levy runs through Bali’s official Love Bali system, and staff at the airport and seaports are set up to verify your payment quickly.

How it fits with visas and VOA

Think of the levy and your visa as two separate lanes:

  • Levy = Bali Provincial Government fee for foreign visitors, verified by scanning a QR receipt.
  • Visa/VOA = Indonesia’s national immigration requirement, handled by Immigration (e.g., e-VOA or Visa on Arrival).

You may have no visa requirement (depending on your nationality and stay length) and still need to pay the levy. Or you might hold an e-VOA and still need to show your levy receipt. One doesn’t replace the other.

Real-world examples I keep seeing:

  • Arriving at DPS (Ngurah Rai): Immigration processes your entry, then airport staff or your hotel may ask to see your levy QR. Two different checks, both normal.
  • Already in Indonesia, then flying to Bali: You might be asked for proof on arrival in Bali—even on a domestic connection—because the levy is Bali-specific.

Where the authority comes from

The levy is grounded in Bali’s provincial regulation adopted in 2023 and implemented from February 2024 via the official Love Bali payment platform. Airports and seaports (including DPS, Benoa, Padangbai, Gilimanuk, Nusa Penida) have verification points, and hotels/tour operators are encouraged to check your QR receipt as part of responsible tourism protocols.

This setup is standard globally. Many destinations fund local sustainability through visitor contributions—if you’ve paid a city tax in Europe or Japan’s departure tax, the idea will feel familiar. The difference here is transparency: one flat amount, one official portal, and a digital receipt you can show in seconds.

What you’ll notice on the ground:

  • Official signage at the airport directing you to the levy counters or to the Love Bali website/app.
  • QR verification by staff using handheld scanners or tablets—fast when you’ve prepaid.
  • Hotel/tour reminders to have your levy receipt handy, similar to how lodgings in other countries check city tax status.

Bottom line: it’s real, standardized, and enforced across entry points

Here’s how to sanity-check you’re on the right track:

  • Official domain: pay only via lovebali.baliprov.go.id or at staffed government counters inside the airport/ports.
  • Official amount: one fixed price displayed in IDR, with a digital receipt showing your name and a QR code.
  • Official verification: staff can scan your QR; you can also pull up your receipt by email if asked again later.

I’ve tested the flow end-to-end: paying ahead takes under two minutes and the scan at DPS is usually a five-second beep. No surprises, no “extra fees,” no hunting for a terminal that won’t read your card after a long-haul flight.

So, who exactly pays—and how often? Does a child need one? Is it per day or per trip? Keep reading—I’ll break it down next so you know exactly what to expect and what you can skip.

How much, who pays, and how often
Young boy holds ten dollars.

The amount: IDR 150,000 per foreign visitor, roughly about USD $10 depending on exchange rates.

Kids count: children are visitors too, so the fee applies regardless of age.

  • Solo traveler: IDR 150,000
  • Couple: IDR 300,000
  • Family of four: IDR 600,000 (about the cost of a quick airport meal for everyone)

“Pay once, keep the proof, and let Bali be the only thing on your mind.”

Who pays (and who doesn’t)

The levy is for foreign visitors on a trip to Bali. Indonesian citizens are not charged this fee. In practice, I see the following patterns:

  • Pays: Tourists on holiday, including children and seniors
  • Typically exempt: Diplomatic/official passport holders on duty and airline/ship crew on duty
  • Edge cases: Special statuses can change; if you’re not a standard tourist, check the official FAQ before you fly

For the latest wording on exemptions, use the official source: Love Bali (official).

How often you pay on one trip

It’s per visit to Bali, not per day. You don’t pay multiple times during the same continuous stay in Bali.

  • Direct international to Bali (DPS): One payment covers your Bali stay.
  • Arrive in Indonesia elsewhere, then fly domestically to Bali: You can be asked for proof when you land in Bali. It’s still one payment for that Bali visit.
  • Island-hopping within Bali province: Trips to Nusa Penida, Nusa Lembongan, or Nusa Ceningan are within Bali—no second payment during the same stay.
  • Leave Bali to another province and come back: Example: Bali → Lombok → Bali. That return counts as a new visit, so expect to pay again.
  • Cruise calls: Usually one payment per Bali port call. If your itinerary returns to Bali later, that’s another visit.
  • Overland from Java (Gilimanuk ferry): You can be checked at the harbor—have your proof ready.

Real-world scenarios I keep seeing

  • Family of four via Singapore: Paid IDR 600,000 once; showed the QR at hotel check-in and at a temple entrance—done.
  • Backpackers looping back to Bali: Bali → Komodo (Flores) → Bali. They were asked to pay again on the return because it was a fresh visit to Bali.
  • Jakarta first, then Bali: No check in Jakarta, but Bali domestic arrivals asked for proof. Having the QR on the phone meant they walked straight through.

Why kids are included

At the sights that make Bali special—temples, beaches, cultural shows—kids share the experience and the footprint. The levy funds culture and environment programs meant for everyone who enjoys the island, so the policy applies to all ages.

Heads-up: rules and exemptions can be updated. If your situation isn’t “standard tourist,” confirm details on the official site: Love Bali.

You’re probably wondering the smartest moment to pay so you skip lines and keep the trip smooth—before you fly or when you land? I’ll show you exactly what works best next.

When to pay: before you fly or on arrival?
Ethnic female sitting on sofa at home and giving African American husband credit card for paying household bills by laptop

Short answer: pay online before you fly. It takes a couple of minutes, you’ll land with your QR-coded receipt ready, and you can skip the uncertainty of terminals, queues, and “helpers” hovering in arrivals.

I’ve watched this play out multiple times at Ngurah Rai (DPS): travelers who prepay walk straight on; those who don’t often stop to figure things out after a long flight. That’s not how you want to start a beach day.

Paying ahead is smoother

  • Faster: Online payment typically takes 2–3 minutes. On-arrival counters can mean an extra wait, especially after evening long-hauls and during peak wave seasons.
  • Fewer hiccups: Your card is less likely to glitch online on your own device than at a terminal that’s wrestling with network congestion.
  • Proof in your pocket: You’ll get a digital receipt with a QR code. Save it to your photos, email, and wallet app so it’s always on hand for checks at hotels or attractions.
  • Headspace: You eliminate one decision at the end of a tiring flight. That’s worth more than IDR 150,000 in stress saved.

“Travel is the only thing you buy that makes you richer—so spend your time, not your patience, at the beach.”

How far in advance should you pay?

Any time before you arrive works. I like paying 3–7 days before departure—close enough that plans are set, early enough to avoid last-minute scrambling. Have your arrival date and passport details ready, and keep the confirmation in multiple places. If your flight time shifts by a few hours, your levy proof still does its job: showing you’ve paid for this Bali trip.

If you forgot to pay

No drama—just allow extra time at the airport or seaport and use only the official counters inside the terminal.

  • Follow signs for the official levy payment points (you’ll see “Bali Tourist Levy” or “Love Bali” branding).
  • Deal only with staff wearing visible government ID behind a staffed counter.
  • Ignore anyone who approaches you with a printed QR, a “special line,” or an offer to “process it for cash.”
  • Have your passport and payment method ready; you’ll receive a proper receipt with your name and QR code.

Traveling as a family or group

You can pay individually or in one go. Both are fine—just set it up so everyone has their own proof on their phone.

  • One payer, many travelers: Enter each person’s name and passport number correctly. You’ll get a QR-coded receipt per traveler—share them to each person’s device.
  • Kids count: Add children to the payment as they’re also visitors.
  • Different arrival plans? If your group splits across flights or dates, paying separately can avoid confusion at checks.

What you need handy to prepay

  • Passport details (name as shown, number, nationality)
  • Arrival date
  • An email address you actually check
  • A payment method accepted on the official system

Pro tip: after paying, screenshot the QR receipt and save the email PDF. If you use shared albums or a trip folder, drop a copy there so your travel buddy can pull it up fast if your phone dies.

Edge cases worth knowing

  • Late-night arrivals: Counters can be busy right after banked international flights. Prepaying sidesteps the rush.
  • Connecting domestically to Bali: Even if you clear immigration elsewhere in Indonesia, you may still be asked for proof on arrival in Bali. Prepay and you’re set.
  • Changed plans: If your dates shift, keep the latest receipt accessible. When in doubt, staff at official counters can confirm your status by scanning your QR.

Want the exact official link and a click-by-click walkthrough so you can pay in minutes without touching a sketchy site? Keep going—this is where I make it foolproof.

How to pay safely (step-by-step)
Lock the phone with a password for mobile cybersecurity or a password to confirm login in the online banking application.

I keep this simple because you’ve got a plane to catch. Pay the Bali tourist levy through one official channel, save the proof, and you’re done. Anything outside the official website/app or the staffed counters inside the airport/seaport is noise.

“Trust, but verify.”

Use only the official channels

There are two safe options, period:

  • Online: the official Love Bali site at lovebali.baliprov.go.id (type it yourself, don’t click a random link). If you install the app, get it only from your phone’s official app store and check the listed developer is the Bali Provincial Government.
  • On arrival: the official levy counters inside Bali’s airport and seaports, staffed by personnel with visible government ID and clear signage. If someone steers you elsewhere, walk away.

Quick checks that save headaches:

  • Look for https and the exact domain: lovebali.baliprov.go.id
  • Don’t scan QR codes from walls, ride-hailing drivers, or flyers
  • Never pay cash to random intermediaries

Pay online in minutes: the exact flow

Here’s the cleanest route I use before I fly:

  • 1) Open your browser and manually enter https://lovebali.baliprov.go.id
  • 2) Choose the levy payment option and enter traveler details exactly as in the passport (name, passport number, nationality, arrival date, email)
  • 3) Review for typos, then select a listed payment method (major cards and approved e-payments shown on the site)
  • 4) Pay the official amount in Indonesian Rupiah (IDR). Wait for the confirmation screen
  • 5) Download the receipt with the QR code, and take a screenshot; also save the email/PDF to your phone’s files

Pro tip: forward the receipt to a secondary email and a travel companion so you can retrieve it if you lose your device or have spotty data.

What a valid receipt includes

  • Your full name and passport number
  • The official levy amount in IDR and payment confirmation
  • A unique QR code and reference number
  • Payment date and the Love Bali branding

Legit receipts don’t include “processing fees” tacked on by strangers, and they won’t ask you to message someone on WhatsApp to “activate” anything.

Paying at the airport or port (if you forgot)

If you didn’t prepay, you can still settle it efficiently on arrival:

  • Follow airport/seaport signage to the official levy counter inside the terminal
  • Have your passport ready; staff will direct you to the correct point-of-sale
  • Pay using the terminal’s accepted methods; keep the printed or digital receipt with the QR code
  • Before you leave the counter, verify your name/passport details and take a photo of the receipt

Spot-the-real-thing: genuine counters are inside secured areas, with uniformed staff and government IDs. No roaming “helpers,” no handheld personal phones processing your payment.

Family and group payments (the tidy way)

  • Add each traveler’s details exactly as in their passport; double-check spellings and numbers
  • Complete one payment for everyone, then share the receipts to each person’s phone
  • Kids need their own QR-coded proof just like adults; make sure every traveler can pull it up offline

Store and back up your proof

  • Save the PDF or email in your phone’s Files and Photos; take a clear screenshot of the QR page
  • Rename the file for easy search, e.g., “Bali-Levy_YourName_2025-02-18.pdf”
  • Back it up to cloud storage or email it to yourself and a companion
  • If your phone supports it, favorite the screenshot so it sits at the top of your album

Why these steps matter: independent reports show a rise in link- and QR-based scams targeting travelers. The FBI’s Internet Crime Complaint Center has warned about tampered QR codes, and anti-phishing groups have tracked record volumes of malicious links. Keeping to the official site and storing your receipt offline neutralizes the two biggest risks—fake payment pages and connectivity hiccups. Sources: FBI IC3 PSA on QR code tampering, APWG Phishing Trends Reports, FTC advice on phishing.

If someone flashed a QR on a clipboard and said “scan to pay,” would you know in three seconds whether it’s fake? Up next, I’ll show you the telltales—plus one simple phone habit that blocks most levy scams before they start.

Scam-proof your payment

Don't Get Scammed text on a paper surrounded by office supplies and magnifying glass on a blue wooden surface

Here’s the simple truth: most “gotchas” around the Bali tourist levy start before you even leave your couch—fake links, lookalike domains, and QR codes that send you somewhere sketchy. The fix is easy if you know what to ignore and what to check.

“Trust, but verify.” A two-second check can save your card details and your holiday mood.

Red flags to avoid

  • Any website that isn’t the official domain: lovebali.baliprov.go.id
  • Social ads or WhatsApp/Telegram messages offering “levy help” or “priority lane”
  • People requesting cash (especially in USD/AUD/EUR) for the levy
  • QR codes taped to pillars, handed to you on a loose sheet, or worn on a lanyard without a government badge
  • Payment pages that add a mysterious “service fee,” “agency fee,” or ask for card details in a chat app

Why this matters: security agencies like the FBI and the UK’s NCSC have warned about QR-based “quishing” where criminals swap or spoof codes to skim payments or steal data. Airports, cafes, and parking machines are common targets—so keep your guard up when you’re jet-lagged.

How I sanity-check a link in 5 seconds

  • Spell-check the domain: it must end with .baliprov.go.id. No extra letters, hyphens, or .coms.
  • Avoid shortened links: skip bit.ly or tinyurl if someone sends it. Type the address yourself or use your own bookmark.
  • Tap and hold on mobile to preview the full URL before you open it.
  • Look for the padlock and HTTPS—then still confirm the exact domain name.
  • When scanning a QR, use your camera’s preview to confirm it resolves to lovebali.baliprov.go.id before proceeding.

Want the direct link? Use the official site: lovebali.baliprov.go.id

QR safety at the airport

  • Only scan codes at official counters or signage inside the arrivals area. If a code looks temporary or slapped on a surface, skip it.
  • If someone approaches you with “express levy,” politely say no and walk to the official counter or use your phone to pay yourself.
  • Stick to your own device. Don’t let anyone “process it on their phone for you.”

What a legit payment looks like

  • Amount: exactly IDR 150,000 per person—no extra fee for “priority.”
  • Receipt: a digital proof with your name and a QR code. Save the PDF/email and take a screenshot.
  • Verification: you can confirm it on the official Love Bali site’s verification feature or ask staff at the official counter to scan your QR.

Pro tip: some terminals try “dynamic currency conversion” and offer to charge in your home currency. Choose IDR to avoid bad rates.

Real-world scams I’ve tracked

  • “Priority lane” upsell: A traveler paid a WhatsApp agent who promised front-of-queue levy processing. The link looked legit but added a USD 20 “service fee.” Result: overpaying and still no official receipt.
  • Lanyard QR at arrivals: A man in an unofficial vest flashed a QR on a plastic badge. The page cloned the logo and asked for card details. After payment, no receipt—and the card was later used for unrelated charges.
  • Fake help desk outside baggage claim: A table with a printed “Levy Support” banner demanded cash in foreign currency. The receipt wasn’t recognized by hotels.

Scammers bank on two things: you’re tired, and you just want it done. A quick pause to verify the domain or walk to the official counter is all it takes.

My one-minute safety routine

  • Use mobile data or a trusted VPN if you’re on public Wi‑Fi.
  • Open lovebali.baliprov.go.id yourself—don’t follow third-party links.
  • Pay IDR 150,000, save the receipt, screenshot the QR.
  • Share the receipt with your travel companion or store it in your cloud folder for offline access.
  • Never share card details by chat or hand over your phone for “processing.”

Gut check: If it feels rushed, secretive, or more expensive than it should be, step back. The official route is fast and costs exactly what it says on the tin.

Think there aren’t real consequences if you skip it? What happens if you turn up without proof at your hotel or a popular site—do they actually check? I’ll show you what really happens next.

What if you don’t pay?

young handsome hicpanic man thinking, feeling doubtful and confused, with different options, wondering which decision to make

If you skip the Bali tourist levy, you don’t usually hit a wall at immigration—but the trip can turn into a slow drip of interruptions. Hotels, tour desks, major attractions, and even event venues increasingly ask to see proof of payment. If you can’t show it, you’ll be nudged to pay on the spot through official channels. That means pausing your plans, pulling out your phone, finding a good signal, and sorting it out while the line behind you sighs.

“Peace of mind in Bali costs less than a beachside smoothie—pay once, enjoy the whole stay.”

Real-world impact

Here’s how it typically plays out when travelers haven’t paid yet:

  • Hotel check-in stalls: Front desk asks for your QR receipt. No proof? They’ll direct you to pay online before issuing room keys. It’s not confrontational—just a delay you don’t need after a flight.
  • Attractions pause the fun: Popular sites and cultural venues can request your receipt at entry. Expect to step aside and complete payment on your phone or at an official counter.
  • Spot verifications: During tours or transport, staff might do quick checks, especially with groups. If a few people in a van haven’t paid yet, the whole group can wait.
  • Repeat reminders: Once you’re flagged as unpaid, you may be asked again later by hotels or operators who log compliance for their records.

None of this ruins a trip—but it chips away at your time. I’ve watched couples set their bags aside at check-in to pay, then dig through email for the receipt. Ten minutes here, twelve there. It adds up.

Policy note

Authorities have been clear since 2024 that compliance checks will continue and tighten. The levy supports local culture and environmental programs, and Bali’s government built a system designed for verification. While initial enforcement leaned toward reminders and on-the-spot payments, don’t bank on leniency staying the norm. The trend is toward quicker checks, fewer exceptions, and less patience for “I’ll do it later.”

Translation: it’s a small, one-time cost—but non-payment is increasingly inconvenient.

If asked, here’s what to show

  • Your QR-coded receipt on your phone—screenshot works great offline.
  • The name and passport number on the receipt should match the traveler being checked.
  • If multiple people paid together, make sure each traveler’s name appears, or you have individual receipts saved.

When staff scan or visually verify the QR, they’re simply confirming payment in the system. It’s quick if you’ve got it ready.

Haven’t paid yet? Fix it in minutes

  • Ask for the official link or counter: Request the “Love Bali” payment page or the nearest official counter—don’t accept help from bystanders.
  • Use the official site: Pay at lovebali.baliprov.go.id. Enter your details, pay, and save the receipt.
  • Save and share: Screenshot the QR, save the email/PDF offline, and AirDrop/WhatsApp it to your travel partner so you both have it handy.

Important: Staff should never ask you to share card details by chat apps or scan random QR codes from loose sheets. If you’re being pushed toward anything unofficial, step away and find the official counter or go straight to the website yourself.

Why it’s easier to just pay once

  • Zero friction later: You pass hotel check-in and attraction gates without extra steps.
  • No interruptions mid-trip: Tours run on time; your group isn’t waiting for one person’s payment.
  • Less stress: You control the moment you pay—ideally before you fly—so Bali starts with a welcome, not a reminder.

Lost your receipt, paid for the wrong name, or got charged twice? In the next part I’ll show you the fastest fixes, the exact proof that works every time, and where to find the official support links. Ready to make sure your receipt is bulletproof?

Troubleshooting, receipts, and official links

Payment Failed Notification on Smartphone

Stuff happens—cards time out, names get mistyped, phones die the moment you need them. Here’s exactly how I handle the most common hiccups so you keep your Bali plans smooth and your proof ready when anyone asks.

Payment hiccups: quick fixes that work

  • Card declined
    Why it happens: cross‑border fraud filters, 3‑D Secure codes not arriving on roaming, spending limits, or a picky browser.
    What I do:
    • Try another card (Visa/Mastercard tend to be the most reliable for government payments).
    • Switch networks: toggle Wi‑Fi/cellular, or try a different browser (Chrome/Edge usually play nice).
    • Enable international transactions in your banking app and retry.
    • If your OTP text isn’t arriving yet (eSIM not active, no roaming), wait until you land and use airport Wi‑Fi—or pay at the official counter.
  • Name or passport typo
    Best practice: details should match your passport exactly. If you’ve got a mistake:
    • Reissue a new payment with the correct details if the system won’t let you edit.
    • Keep both receipts visible. At the counter, ask staff which one they’ll validate and request a refund for the incorrect one.
  • Paid twice (or think you did)
    First check: is one a “pending authorization” that will drop off in a few days? If both settle, contact support with both receipts and your bank proof (more on that below).
    Tip: avoid double taps—if the page spins, don’t refresh; wait for the confirmation screen or the email to appear.
  • Group or family payment not showing everyone
    Ensure each traveler is listed and visible on the receipt/QR confirmation. If someone’s missing, create a separate payment for that person and save both proofs to the same trip folder.

Lost receipt or dead battery? No problem

  • Have three backups: the PDF/email, a screenshot of the QR receipt, and one extra copy shared to your travel partner.
  • Make it offline-proof: save the PDF to your phone’s Files app, mark it “Available offline” in Drive/iCloud, and keep a screenshot in your photo roll.
  • If your phone dies: show your companion’s copy or head to the official airport counter—they can look you up with your passport and reprint/validate.
  • Paper is still handy: if you like belt-and-suspenders, print one sheet before you fly and tuck it with your passport.

How to verify your receipt is legit

  • Check the domain: only use lovebali.baliprov.go.id (notice the .go.id government domain).
  • Match the details: your name, passport number, nationality, and payment date should show correctly when staff scan or when you check through the site.
  • Avoid random QR codes: don’t scan codes from posters, flyers, or people approaching you. Go straight to the official site or the staffed counter.

What support needs from you (for refunds or fixes)

When you reach out, include everything in one message to save days of back-and-forth. I use this exact checklist:

  • Full name (as per passport) and passport number
  • Nationality and date of travel
  • Payment date/time and the amount (IDR 150,000)
  • Payment method (card brand) and last 4 digits
  • Email used during payment and your contact phone
  • All receipts and screenshots of errors/duplicates
  • Bank statement snippet showing the duplicate charge (mask other data)

Subject: Bali levy – duplicate payment refund request

Hello Love Bali team,
I appear to have been charged twice for the Bali tourist levy.

Name: [Your full name]
Passport: [Number]
Nationality: [Country]
Travel date: [YYYY-MM-DD]
Payment date/time(s): [Local/UTC if shown]
Amount: IDR 150,000 each
Card: [Visa/Mastercard], last 4: [####]
Email used: [[email protected]]

I’ve attached the two receipts and a redacted bank statement. Please confirm the refund for one transaction and advise if you need anything else.

Thank you!

Airport-day backups I swear by

  • Star the email so it’s at the top of your inbox, even offline.
  • Rename the file to “Bali-Levy-[YourName]-[TripDate].pdf” so you can find it fast.
  • Share to your companion via Messages/WhatsApp before you fly; it’s the easiest “in case my phone dies” plan.
  • OTP issue plan: if you can’t receive bank codes mid-airport, hop on the free airport Wi‑Fi and retry, or go straight to the official counter.

Official links and where to double-check

  • Pay or verify: lovebali.baliprov.go.id
  • On-site help: look for official “Bali Levy” counters at the airport or seaport; staff will have government ID and can validate your QR or process payment.

Real-world fixes readers told me worked

  • OTP never arrived on roaming: paid after landing on airport Wi‑Fi in under 2 minutes—receipt scanned fine at hotel check-in.
  • Browser loop: switching from in‑app browser (social app) to Chrome immediately completed the payment.
  • Shortened first name: “Jon” instead of “Jonathan.” They repaid with the correct name before pickup, then requested a refund on the first—support processed it after receiving both receipts.

Want a no-brainer way to be fully set before you pack your bags? I’ve got a one-screen checklist up next that saves time, queues, and guesswork—shall I send it your way?

Quick checklist and final answers
Writing, notebook and travel with woman and suitcase for planning, checklist or schedule vacation.

Here’s the no-stress way to handle the Bali tourist levy so you can get back to planning beaches, cafés, and waterfalls.

  • Go to the official site: lovebali.baliprov.go.id
  • Enter details exactly as your passport shows. Middle names matter. If you mistype, it can slow you down at checks.
  • Pay IDR 150,000 securely with a card or approved methods listed on the site.
  • Save the receipt with QR code: download the PDF, take a screenshot, and keep it in your photo roll and email. I keep a copy in a trip folder too.
  • Share a copy with your travel partner so either of you can pull it up quickly.
  • Arriving soon? Turn on airplane-mode Wi‑Fi or download the receipt offline; airport signal can be patchy at peak times.
  • Show it if asked at arrival, hotels, tour desks, or attractions. It takes seconds when the QR code is handy.

Real-world sample: I paid online before a morning flight, got the email in under a minute, and showed the QR the next day at a Ubud hotel—done in five seconds. I was asked again at a temple ticket booth; same smooth scan.

Fast FAQ hits

  • Is it legit? Yes—an official Bali provincial levy, separate from visas. See the official site: Love Bali.
  • When to pay? Before departure is best. If you forgot, use the official counters on arrival.
  • How to pay? Online at lovebali.baliprov.go.id or at official airport/seaport counters.
  • What if I don’t pay? Expect checks, delays, and being told to pay on the spot via official channels. Enforcement is tightening.

Extra quick hits:

  • Who pays? Foreign visitors, including kids, once per trip to Bali.
  • What do staff look for? Your name as per passport, date, “IDR 150,000,” and a scannable QR code.
  • Domestic connection to Bali after entering Indonesia elsewhere? Keep the QR ready—Bali can still check on arrival.

Travel tip: set-and-forget reminder

Set a calendar reminder a week before your flight: “Pay Bali levy—save QR to Photos + Email.” If you use a password manager or notes app, add the receipt there too so it’s one tap away, even offline.

Screenshot > Search > Show. Name your screenshot “Bali levy – Your Name” so it’s easy to find at the counter.

If something’s off: a quick re-check on the official site usually solves it. Typos happen; if you repay, keep both receipts and contact support through the help link on Love Bali for a fix or refund guidance.

Final word

Pay once, save the proof, and you’re set. Stick to the official site, skip the “helpers,” and you’ll avoid lines, confusion, and awkward moments at check-in. Bali’s the fun part—this is the 2-minute admin that makes the rest of the trip smoother.