Outdoorsy

outdoorsy.com
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Outdoorsy is a peer-to-peer marketplace that connects RV owners with travellers looking to rent RVs. Having been featured in a number of respected publications, including CNN, TIME Magazine, NBC and The New York Times, they have grown to become one of the go-to places for people looking to hire vehicles, whether it’s a vintage Airstream or a garden variety motorhome. Since their launch, they have assisted more than 240,000 trips and currently hold a rating of 9.1 on Trustpilot.

 

Searching for an RV to rent is unbelievably simple, requiring just the destination and travel dates to view all those available. You will be taken through to a new page where the listings are laid out in an easy-to-view grid format that shows a photo, a short description of the vehicle, and how many it sleeps. However, for me, the best feature here is the abundance of filter options on the left hand side that can be selected to narrow down results. Everything from price to vehicle type to amenities can be chosen, meaning you can find the RVs most suited to your preferences more quickly than having to scroll down, clicking on each one.

 

Despite the wide choice of filters, here it does lack the option to sort results by different categories, such as price. When searching for RVs I like to have this ability as it allows you to view the cheapest option first, something that is particularly useful for those travelling on a budget and for whom low cost is the most important factor.

 

Another feature I like about Outdoorsy is the live online chat aspect that allows customers to quickly get in contact and ask questions to the customer support team. This means that you do not need to pick up the phone or send an email, but can instead do everything from very conveniently from the Outdoorsy website. With 24/7 roadside assistance also offered, their customer service is up there with some of the best for RV rental sites.

 

With that said, one of the drawbacks that I found with Outdoorsy is the reliability of the service. As the vehicles are from RV owners who can list whatever vehicle they like, the site relies heavily on customer reviews. However, many do not have any reviews, meaning it is difficult to know how reliable the vehicle really is, unlike those of a registered company.

Pros
  • Abundance of filter options to fine tune results
  • Live online chat
  • 24/7 roadside assistance and good insurance plan
Cons
  • No sort by options
  • Questionable reliability of those without reviews

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