2 Voted

What is Is a travel agency?

CheapCaribbean comprises a group of travel gurus/ travel sales agents who put together dynamic vacation packages to Central America, Mexico, and the Caribbean. Their agents can help you book reservations for all aspects of your vacation, from flights and accommodation to excursions and even dining.

Having opened in 2000, the company has built a reputation for providing the perfect island-style beach getaway in the last 20+ years. They pride themselves in having helped over 3 million travelers go on unforgettable vacations to nearly 150 cities. You can use their website to find the hottest deals of the week, tailor-make your own vacation, or pick from one of the many pre-created vacation packages. They promise to get you the best deals and access to exclusive discounts so that you get more bang for your buck.

With this website review, we’ll take a look at how effective is, go into detail at its user friendliness, and see whether it’s a reliable and trustworthy company to book your next Caribbean vacation with.

What is the best website to book an all-inclusive Caribbean vacation? How do I get the best deal on a Caribbean vacation? Why should you book with claims to be one of the best websites to book an all-inclusive Caribbean vacation for several reasons:

  • Best internet rate guaranteed. Their prices for luxury vacation packages and all-inclusive resort accommodations are supposedly unbeatable. If you find another website with the same vacation package for cheaper, they’ll match and beat it by an additional $25. Conditions apply.
  • They boast of unparalleled customer service; sales and customer service centers are open seven days a week.
  • Agents are skilled in booking all aspects of travel: flights, accommodation, excursions, restaurants, etc. They’ll help you find the perfect choice to match your preferences.
  • Their Travel Protection Plus package has lots of benefits such as vacation cancellation policies that protect your investment.

How do you use the website?

Using the website seems to be very straightforward at a glance. As soon as you enter the website, you’ll find all of the important aspects on the home page, above the fold. The main search bar lets you pick between hotel and flights, hotel only, or a cruise. You can input your departure location, choice of vacation destination, departure and arrival date, and details such as how many rooms and people are traveling.

Once you put in all of these details, you are given a list of results that meet your criteria. The packages listed include information such as the all-inclusive hotel or resort available, location, extra perks, and cost per person. If you click on it, you get a more detailed itinerary; pay attention to the additional benefits you may get such as free in-room champagne breakfasts, resort credits, discounts on spa services, and even free on-site COVID testing prior to your departure.

Once you pick one that you like, you can upgrade your room and flight if you’d like. You’re then taken to a page where you can see your total package, make any changes to your accommodation or flight, or even add additional amenities such as a travel protection plan, airport transfers, excursions and tours, and more. After you get to check out, it’s a matter of adding the details of each traveler and making your payment before you receive confirmation. The website is extremely easy to use when it comes to using this search engine – the main feature.

Other aspects of the website that really stand out are the hottest deals and premade vacation packages. This is great if you aren’t set on a particular place and have lenient travel dates (as some packages are only available during a certain time period). This way, you can save even more money with deals filled with advantages and benefits.

Does have a blog? does have a blog on their website, but it’s not very obvious at first glance. You can click on the “Get Help” button on the upper right-hand side and their dropdown menu has a link to read their blog. You can also scroll all the way to the bottom of the website; there are links to their social media platforms as well as their blog beneath their newsletter signup box.

The blog has articles on various destinations, special interests such as family-friendly or a girl’s trip, lifestyle articles such as recipes and DIY crafts, as well as travel guides full of information on where to go and what to do.

Is legit? Is a reliable company?

To better understand how reliable and legitimate is, I looked at several aspects such as their ratings and reviews on sites such as ConsumerAffairs, Trustpilot, the Better Business Bureau, etc.

On the Better Business Bureau (BBB) website, has an F rating and is not BBB accredited. Based on customer reviews, they have 1.32 stars out of five. A deeper look into customer complaints showed several problems such as problems with reservations, for example rideshare airport transfers instead of private, higher floor room reservations when a lower floor was requested, etc. Customers also complained about last-minute booking changes with the airline or hotel that they weren’t informed of and had to pay out of pocket to change. Reaching customer service seems to be a problem as well, with complaints about being on hold for hours, being hung up on, and not being contacted back when they were told they would be.

On ConsumerAffairs, has 1.1 out of 5 stars, equally as bad a rating as that on the BBB website. Some of the different complaints I found here include lack of communication over cancellations, charges, and fees. Many people purchased the travel protection plan but were still unsuccessful in getting refunds for canceled flights/ trips.

Trustpilot lists as having 1.5 out of 5 stars, which is in line with what we’ve seen in the other consumer review sites. A lot of the reviews complain about customer service, problems with the travel insurance, and not getting the upgrades that people paid additionally for.

Based on these consumer review platforms, it seems that while does sell what they say, do not plan to make any changes otherwise you will face problems. Read all the fine print about their travel protection plan and upgrades before purchasing.

Does have a mobile app?

There is no mention of a mobile app on their website or on Google Play or the Apple App Store.

Does have a rewards program?

While doesn’t have a dedicated rewards program, they do have other ways their clients can save even more money.

You can sign up for their emails and newsletters on their website to get alerts and access to the best deals, insider tips, and even $100 off your first vacation booked through also has an Exclusive Hero Discounts program which gives teachers, healthcare workers, first responders, and members of the military an additional $150 off. It’s their way of saying ‘thank you’ – all you have to do is fill out a form and submit your credentials through their website to receive a special promo code.

How do you contact

There are many ways to contact on their website; you can even make any changes or cancellations to existing reservations by just logging in to your account or using their “Find My Reservation” tool.

You can also use their FAQ page to get answers to some of the most common questions and/ or problems. The page covers topics such as their policies, bookings, pre-travel info, baggage, and flights, how to navigate their website, a dedicated COVID-19 FAQ, and other miscellaneous topics that come up.

If you need to contact a sales agent or customer service representative, click on the “Get Help” button on the top right-hand corner of the website’s homepage. Options include chatting with an agent online, contacting customer support through their online form, or calling them directly at (800) 915-2322.

If none of these options work for you, a modern alternative is to reach out to them through their social media platforms. Their website has links to their Facebook page, Twitter, Instagram, and Pinterest.

Overall, I think that is a legitimate website that does offer deals. And while they work out for some clients, a majority of them face issues with their bookings. Lots of problems arise from reservations that need changes made or need to be canceled but there are still quite a few customers who have problems with directly.

  • Creates tailor-made, all-inclusive vacation packages to cities in Central America, Mexico, and the Caribbean
  • Has helped over 3 million travelers go to over 150 cities
  • Travel sales agents/ travel gurus use their expert knowledge to get you their best deals and exclusive discounts
  • Covers all aspects of your vacations - flights, accommodation, excursions, dining reservations, etc.
  • Opened in 2000; 20+ years of experience in the industry
  • Best internet rate guaranteed; they’ll price match if you find a better deal
  • Sales and customer service centers are open seven days a week, 9AM - 12AM
  • Sign up for their newsletter/ emails to get exclusive deals and discounts
  • Exclusive Hero Discounts for teachers, healthcare workers, first responders, and members of the military
  • Better Business Bureau: not accredited, F rating, 1.32 out of 5 stars
  • Problems with reservations, for example rideshare airport transfers instead of private as originally booked
  • Last-minute booking changes with the airline or hotel that customers aren’t made aware of
  • Unable to reach customer service, being on hold for hours, being hung up on, and not being contacted back when told they would be
  • Travel Protection Plan has a lot of fine print that could affect any refunds or credits due back to you
  • No mobile app for iPhone or Android
  • No dedicated rewards program