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What is MakeMyTrip.com website? Is MakeMyTrip.com legit?

MakeMyTrip.com is a leading Indian online travel agency that offers travel services including flight tickets, hotel reservations, holiday packages, and more. Founded in 2000, MakeMyTrip.com has established itself as a trusted brand in the Indian travel industry with its user-friendly interface, attractive deals, and superior customer service. In this review, we will analyze the various features of MakeMyTrip.com and evaluate its pros and cons to help you make an informed decision about using this website for your travel needs.


What is MakeMyTrip.com useful for?


  1. Wide Range of Travel Services: MakeMyTrip.com offers a wide range of travel services, including flight tickets, hotel reservations, holiday packages, bus tickets, and more. This makes it a one-stop-shop for all your travel needs, saving you time and effort in planning your trips.
  2. Attractive Deals and Offers: MakeMyTrip.com regularly offers attractive deals and discounts on flights, hotels, and holiday packages. These offers can save you a significant amount of money on your travel expenses, making it an affordable option for budget-conscious travelers.
  3. User-Friendly Interface: The MakeMyTrip.com website is designed with a user-friendly interface that makes it easy to navigate and book your travel services. The website has a clean layout, and the search and booking process is straightforward, even for first-time users.
  4. Mobile App: MakeMyTrip.com has a mobile app that is available for both Android and iOS devices. The app is user-friendly, and it allows you to book your travel services on-the-go. The app also offers exclusive deals and discounts that are only available to mobile app users.
  5. Excellent Customer Service: MakeMyTrip.com has a dedicated customer service team that is available 24/7 to assist you with your travel needs. The customer service team is knowledgeable, professional, and friendly, and they are always ready to help you with any queries or issues you may have.
  6. Multiple Payment Options: MakeMyTrip.com offers multiple payment options, including credit/debit cards, net banking, and e-wallets. This makes it convenient for users to pay for their travel services using their preferred payment method.


What is MakeMyTrip.com bad for?

  1. Limited International Flights: While MakeMyTrip.com offers a wide range of domestic flight options, it has limited options for international flights. This can be a disadvantage for travelers who are looking to book international flights.
  2. Hidden Charges: MakeMyTrip.com has been criticized for its hidden charges, which can increase the overall cost of your travel services. For example, some users have reported that they were charged additional fees for seat selection, meals, and other services that were not clearly indicated at the time of booking.
  3. Inconsistent Pricing: MakeMyTrip.com has been criticized for its inconsistent pricing, which can vary from day-to-day and even within a few hours. This can be frustrating for users who are trying to find the best deal for their travel services.
  4. Limited Refund Policy: MakeMyTrip.com has a limited refund policy, which can be a disadvantage for users who need to cancel their travel services due to unforeseen circumstances. The refund policy varies depending on the type of travel service booked, and users may not receive a full refund for their canceled services.

How is with the overall experience with MakeMyTrip.com?

Overall, MakeMyTrip.com is a user-friendly and affordable option for travelers who are looking to book domestic flights, hotels, and holiday packages in India. The website offers a wide range of travel services, attractive deals, and excellent customer service, making it a trusted brand in the Indian travel industry. However, the website has some cons, including limited options for international flights, hidden charges, inconsistent pricing, and a limited refund policy. Despite these drawbacks, MakeMyTrip.com remains a popular choice for travelers in India.

What is my experience with MakeMyTrip.com?

MakeMyTrip is an India-based online travel agency that offers cheap deals on everything from airfare to homestays. Its recent addition of a ‘Price Match Guarantee on International Flights’ mirrors that of other similar websites, however they also offer a 10x refund on the difference, up to a maximum of $140 USD. This means that no matter the price, if, within 24 hours, you find a cheaper alternative, you could actually make money back.

Another good feature that sets MakeMyTrip apart from its competitors is the ‘Refer & Earn’ element. By simply inviting friends to download their mobile application and sign up, you can earn money that can then be put towards the cost booking flights using the website. With the potential to earn up to $100 USD, this is well worth its while and can mean a big saving, particularly if combined with their price match guarantee refund.

One problem I encountered when using the website was the absence of different currencies when displaying prices. On their homepage, they only offer prices in US dollars, Indian Rupees and the United Arab Emirates dirham, meaning that if you are using the site from a country that doesn’t use these three currencies you will continually have to flick back and forth between the website and a currency converter. Although once you have searched for your flights you can then switch currency, it feels from the start as though India, the US and UAE are very much their target market.

After entering all the details of your itinerary you are taken through to a page displaying all the results, with MakeMyTrip’s ‘Smart Value’ flights shown at the top. These combine the best price and shortest duration to allow you to quickly select a flight, however more restricted travellers may wish to sort results using one of their other filters.

  • Price match guarantee offers 10x money back on the difference between flights
  • Refer & Earn allows users to receive money that can be used to get cheaper prices on travel
  • Target market is India, USA and UEA, meaning language and currency on homepage can only be selected in these three