OneTravel Hotels

onetravel.com

1 Voted

As a regular traveller to Asia, Africa, South America and Europe, I am always seeking the cheapest and best accommodation deals. Thus, I decided to see if onetravel.com could meet my accommodation needs.

 

When you first click onto the website, a pop up appears asking you to sign up to get 20% off their fees. Personally, i´m not a fan of this: I think that prices should be prices, and I don’t want to feel compelled to sign up and receive daily e-mails to receive the best prices.

 

I searched for 3 nights, for 2 people, in Barcelona in order to review the website. Firstly, the website took longer than average to load the search results. Once the search was finished, it said it had no properties available in Barcelona for 3 days in March! Thus, I then repeated the search and 444 hotels appeared. A similar search for Istanbul yielded only 25 hotels, which I think is a very low range for a hugely popular and international city such as Istanbul.

 

At the top of the screen, I could convert prices into 30 currencies, which was useful: however, there was no option to change the language.

 

When I tried to see the booking process, I clicked “book room” which let me to a screen which shows more information about the hotel. This information included photos of the hotel, a list of amenities, a location on the map, and customer reviews. However, it was badly laid out and the graphics looked a little bit amateur compared to other competitors in the market. Again, a pop up appeared urging me to use a “Promo Code”: this promo code was different from the first one offered when I first clicked onto the website, which makes the system a little bit unclear and frustrating. An annoying clock appears at the top of the screen telling you that “you have the best available rate”, and the clock counts down for 20 minutes. This seems pretentious and a clear sales tactic.  I have no doubt that this appears in the screen every time you make a booking!

 

As well as this, the site also wants to take full payment for the hotel immediately, which is unlike many competitors such as booking.com which allow you to pay the hotel on arrival, which gives you more freedom if you are unhappy with your room and quality it isn´t as advertised per the website. This upfront payment means a lack of flexibility: I don´t think any long term travellers who are moving from destination to destination and face logistical uncertainties (ie delayed buses etc) would use a website with this feature.

 

All in all I wouldn’t recommend this website: the competition is much better.

 

Pros
  • Some cheap rooms available
Cons
  • Upfront payment
  • Lack of language options
  • Lack of choice in key destinations
  • Pre-taxes pricing shown
  • Bad graphics.